Return Policy

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Oakworks® WellSpring Massage Table Student Package

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Return Policy

AT Hemingway Massage Products, we'd like to help you resolve a purchase problem as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. Please note that not all items are covered by our returns policy. We suggest you read the complete returns policy before you make your purchase.

General Policy

Shipping charges are non-refundable on products shipped with or without Free shipping.

Hemingway Massage Products will replace defective materials and correct shipping errors if notified within 30 days from invoice date.

All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and credits cannot be processed without one.

An RMA must be requested within 30 days of the original invoice date. Thereafter, all sale are final.

The returned package must be received within 10 business days of the RMA issue date.

All products are sold with their respective manufacture's warranties. Please note that warranty periods and services vary by manufacturer and product.

When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for shipping charges and insuring the returned item.

All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and user's manuals.

Please note all returns conditions listed below, as applicable to your return.

Items weighing 150 lbs. or more need to be coordinated through our Customer Service Center at 866-865-4988.

Exceptions to our Return Policy:

Anatomical charts, display racks and brochures are subject to a 15% restocking charge.
Personalized items, compact disks and opened containers are non-returnable.

Specific Manufactures Products:

To ensure the most efficient processing of your return, please note that certain manufacture's products are not returnable for credit or exchange through Hemingway Massage Products. These manufacturers require that they directly handle their damaged or defective products. Any products that are exceptions to our regular return policy are clearly stated in the product description, and cannot be returned to Hemingway Massage Products. Please contact the manufacture for repairs or replacements of these items.

Discontinued Products

At times, Hemingway Massage Products will offer specially priced items that have been discontinued by the manufacturer. These items, clearly marked as discontinued, are not eligible for return or exchange.

Clearance Items

Returns on clearance items are accepted within 30 days of the invoice date if the product is damaged or deemed defective. An RMA must be obtained in order for a clearance return to be accepted and processed. We cannot exchange clearance products, if the manufacturer has either discontinued these items or we no longer have them in stock.

Requesting A Product Return

You can choose any of these convenient methods:

Send you request via email to returns@hemingwaymassageproducts.com. Please include your invoice number.
Your may contact our Customer Service Center at: Toll Free 866-865-4988, 6:00 am - 3:00 pm (CST) Monday - Friday

After Receiving Your Return Merchandise Authorization (RMA) Number

Write you RMA number legibly on the return label
Return the entire package to:

Hemingway Massage Products Attn: Returns Center (RMA Number _______)
634 Quality Lane South Beloit, IL 61080

Crediting Your Account

Credit will be issued within two business days of receiving your return. All refunds for credit will be issued to the credit card account that appears on the original invoice. Shipping and handling fees are non-refundable. Please note that your financial institution may take up to 10 additional days from the date we issue the credit to post it your actual account. Questions regarding this should be directed to your financial institution. When returning an item paid for by check or money order, a refund check will be mailed to you within 10 business days from the time we receive your return.

Product Replacement

When exchanging an item, you will be sent a replacement item and new tracking number once Hemingway Massage Products receives, approves and processes the return item.

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